Account FAQ

You can change your email and password from the Account page once you have signed in.

To log in, use the same email address and password used during your first purchase. If you’ve forgotten your password, please enter your email address on the Password Reset page. You’ll receive an email with your password reminder and sign-in instructions. If you’re still having trouble with your login, please submit a help request to our customer support department and we’ll get it figured out quickly.

Go to the “Login” page and click the link “Forgot password?” Input your email address and you’ll be sent an email with instructions on resetting your password.

If you’re not receiving the email to reset your password, first check your spam or junk mail. Next whitelist “[email protected]” in your email application or add to your contacts. If you’re still not able to receive the email, then, contact your IT department and ask them to whitelist “goodhire.com” as a domain.

You can add and remove users if you are an account administrator (usually the individual who initially setup the GoodHire account). Once you are on the “Users” page of your Account Settings, click on the “Add New User” button to start entering a new user’s information. See Manage Users for more information.

There are three levels of GoodHire user access: Admin, Read/Order, and Order Only. See Manage Users for more information.

You can edit your company information on the “Company” page of the Account section, available only to administrators of the account. This information is edited in-line after pressing the “Edit” button. Note: you cannot edit Tax ID and verification status.

Manage email notifications via the “Profile” page of the Account section.